Delivery policy
Geekware Tech simplifies online tech supply purchasing by providing dependable door-to-door delivery with just a click. It's important to note that processing, assembly, and packaging times may vary based on the items in your order and whether setup help is needed.
To begin delivery for EFT payments, we need proof of payment and clearance. Please send proof of payment to info@geekwaretech.co.za via email.
Orders scheduled for shipment after 1:00 pm will be processed and packed on the next business day. For orders placed during weekends or public holidays, preparations will only start on the next business day.
Once your order has been confirmed and is ready to be shipped, we will send you an email with the relevant tracking information. This information will allow you to monitor the progress of your order and stay up-to-date on its delivery status.
You will be able to track your order from the moment the courier service has been notified for collection. This means that you will be able to see when the courier company has picked up your order and when it is en route to its final destination. You will also be able to see the estimated delivery date and time, as well as any updates on the status of your order along the way.
In summary, we will send you the relevant tracking information once your order is ready to be shipped. This will enable you to monitor the progress of your order from the moment the courier service has been notified for collection, providing you with valuable information on the estimated delivery date and time, as well as updates along the way.
TYPES OF DELIVERY OPTIONS AVAILABLE:
Economy Delivery (Out of town) nationally to major city centres only: This is based on the duration required to consolidate and process the order.
Delivery timeframes are subject to the completion of the processing period as stated, and they may vary. It is advisable to contact Geekware to get an estimated timeframe.
As an added bonus, we offer free Delivery for all orders exceeding R3000.
Outlying Areas/Domestic Delivery: (Please contact us if you are unsure if your area falls into this category before selecting the delivery option.)
Delivery generally takes up to 4-5 business days, depending on the area chosen.
The delivery time is dependent on the completion of the processing period, which may vary. We recommend reaching out to Geekware Tech to obtain an estimated timeframe.
We utilize a third-party courier service for shipping all orders.
Orders will be confirmed once they have been processed and payment has cleared in our account. It's important to ensure that payment is made promptly for immediate clearance if you require our service, and that proof of payment is provided without delay. The responsibility to ensure payment and timely proof of payment lies with you.
Local Pick Up: At Geekware, we offer a convenient local pick-up option for customers who prefer to collect their tech supplies themselves. Instead of waiting for delivery, you can simply choose the local pick-up option during the checkout process and select Geekware store for pick-up. Once your order is ready for collection, we will notify you via email or phone call. This option not only saves you delivery fees but also allows you to check the products you ordered before taking them home. If you have any questions or concerns regarding our local pick-up option, feel free to contact our customer service team for assistance.
The physical address for the pick-up option is Unit G12, 15 Zenith Drive, The Place, Umhlanga Ridge, 4319. This is where you can come to collect your order if you have chosen the pick-up option.
If you need help finding our store, you can call us on 031 536 2511, and our customer service team will be happy to assist you with directions. Alternatively, you can also send an email to info@geekwaretech.co.za, and we will respond promptly to your inquiry.
We understand that finding a new location can sometimes be challenging, especially if you are unfamiliar with the area. Therefore, we want to make your shopping experience as seamless as possible by providing you with the information you need to locate us easily.
Please note that the availability of our local pick-up option is subject to the stock on hand. If the stock is only available with our supplier, we recommend that you contact the store beforehand to obtain an estimated timeframe for its arrival. This will ensure that you have the most up-to-date information and can make an informed decision about whether to proceed with the order.
PROCESSING & DELIVERY PERIOD:
When you place an order with us, we offer a range of delivery options to suit your needs. Below, we have provided an estimated time frame for each delivery option:
Economy Delivery: This option typically takes between 3-5 business days for delivery only, depending on your location. This is subject to an inital consolidation period of 1-2 business days. Times may vary depending on instore availability.
Outlying Areas/Domestic Delivery: The option we are referring to takes approximately 4-5 business days for delivery, although this estimated delivery time may vary based on your location. Please keep in mind that this is an estimate, and unforeseen circumstances, such as severe weather conditions, may impact the delivery time.
Additionally, we do allow for a consolidation period of 1-2 business days before shipping commences. This means that once you place your order, it may take up to 2 business days for us to prepare and ship your order.
If you are unsure about how long your delivery will take or have any questions regarding your order, we encourage you to contact us. Our customer service team will be more than happy to assist you and provide you with the information you need to ensure your order is delivered within your desired timeframe.
We understand that prompt and reliable delivery is essential, and we strive to provide you with the best possible delivery service. Therefore, we always recommend contacting us if you have any concerns or questions about delivery times or any other aspect of your order.
Local Pick-up: This option is specifically for customers who are within the vicinity of our store and prefer to pick up their orders directly from us. This allows for greater flexibility in terms of delivery and can often be a faster option.
However, please note that we may sometimes experience delays in stock availability. In such cases, we ask that you kindly wait for our response after placing your order. We will notify you as soon as your order is ready for pick up.
The consolidation period for this option may take up to 48 hours, which means that it could take up to 2 business days for us to process your order and have it ready for pick up. However, we will make every effort to get your order ready as soon as possible. If your order is not from our store, we will then contact you to notify you of the time frame the supplier has provided to us.
If there are any unforeseen delays in the consolidation period or if there is a delay for any other reason, we will contact you to inform you of the situation. We understand that prompt and reliable service is crucial, and we strive to keep our customers informed every step of the way.
In summary, if you choose to pick up your order directly from our store, please be patient during the consolidation period, which could take up to 48 hours. We will notify you when your order is ready for pick up, and if there are any delays, we will inform you promptly.
DELIVERY COSTS
Economy (Major Centers Only) (3-4 business days for delivery only): R150 (subject to the area chosen, cost may calculate automatically). This is also subject to the purchased item and the weight of the order once consolidated.
Domestic Delivery/ Outlying Areas: (Please call/email us if you are unsure if your area falls into this category before selecting the shipping option) R150+ (subject to the area chosen, cost may calculate automatically). This is also subject to the purchased item and the weight of the order once consolidated.
Free Delivery (Economy): (Orders for min R3000+) to major city centres only: Free
At Geekware, we strive to provide our customers with the best possible service and aim to deliver orders within the estimated timeframe. However, in some cases, there may be delays due to custom builds or requests. These delays occur when a customer requests a unique configuration or modification to a product that requires additional time and resources to complete.
If you have placed a custom build/request order with us, the consolidation and building of your desired order may take longer than usual. Typically, this process can take anywhere between 7-14 business days, depending on your specific requirements and components.
Once we have completed the assembling period and are ready to ship your custom order, the estimated delivery time will depend on the weight of the order and the location it is being shipped to. Generally, delivery can take anywhere between 3-7 business days.
It is important to note that these delivery estimates are just that – estimates. The actual delivery time may vary depending on various factors such as weather conditions, courier delays, and other unforeseen circumstances. However, we will keep you updated with estimations of the time frame it takes to complete your order.
During the consolidation and building period, we will keep in touch with you to provide regular updates on the progress of your order. This way, you will know exactly what is happening with your custom order and when you can expect to receive it.
In such cases, we will inform you of the expected delay and provide you with regular updates on the progress of your order. Our team will work to complete your custom build or request as quickly and efficiently as possible while ensuring that the final product meets your specifications and requirements.
We understand that shipping delays can be frustrating, and we appreciate your patience and understanding as we work to fulfil your unique order. If you have any questions or concerns about a delay in your order, please don't hesitate to contact our customer service team for assistance.
Please note that all images used are for illustration purposes only and this is understood before commencement of any order.
To begin delivery for EFT payments, we need proof of payment and clearance. Please send proof of payment to info@geekwaretech.co.za via email.
Orders scheduled for shipment after 1:00 pm will be processed and packed on the next business day. For orders placed during weekends or public holidays, preparations will only start on the next business day.
Once your order has been confirmed and is ready to be shipped, we will send you an email with the relevant tracking information. This information will allow you to monitor the progress of your order and stay up-to-date on its delivery status.
You will be able to track your order from the moment the courier service has been notified for collection. This means that you will be able to see when the courier company has picked up your order and when it is en route to its final destination. You will also be able to see the estimated delivery date and time, as well as any updates on the status of your order along the way.
In summary, we will send you the relevant tracking information once your order is ready to be shipped. This will enable you to monitor the progress of your order from the moment the courier service has been notified for collection, providing you with valuable information on the estimated delivery date and time, as well as updates along the way.
TYPES OF DELIVERY OPTIONS AVAILABLE:
Economy Delivery (Out of town) nationally to major city centres only: This is based on the duration required to consolidate and process the order.
Delivery timeframes are subject to the completion of the processing period as stated, and they may vary. It is advisable to contact Geekware to get an estimated timeframe.
As an added bonus, we offer free Delivery for all orders exceeding R3000.
Outlying Areas/Domestic Delivery: (Please contact us if you are unsure if your area falls into this category before selecting the delivery option.)
Delivery generally takes up to 4-5 business days, depending on the area chosen.
The delivery time is dependent on the completion of the processing period, which may vary. We recommend reaching out to Geekware Tech to obtain an estimated timeframe.
We utilize a third-party courier service for shipping all orders.
Orders will be confirmed once they have been processed and payment has cleared in our account. It's important to ensure that payment is made promptly for immediate clearance if you require our service, and that proof of payment is provided without delay. The responsibility to ensure payment and timely proof of payment lies with you.
Local Pick Up: At Geekware, we offer a convenient local pick-up option for customers who prefer to collect their tech supplies themselves. Instead of waiting for delivery, you can simply choose the local pick-up option during the checkout process and select Geekware store for pick-up. Once your order is ready for collection, we will notify you via email or phone call. This option not only saves you delivery fees but also allows you to check the products you ordered before taking them home. If you have any questions or concerns regarding our local pick-up option, feel free to contact our customer service team for assistance.
The physical address for the pick-up option is Unit G12, 15 Zenith Drive, The Place, Umhlanga Ridge, 4319. This is where you can come to collect your order if you have chosen the pick-up option.
If you need help finding our store, you can call us on 031 536 2511, and our customer service team will be happy to assist you with directions. Alternatively, you can also send an email to info@geekwaretech.co.za, and we will respond promptly to your inquiry.
We understand that finding a new location can sometimes be challenging, especially if you are unfamiliar with the area. Therefore, we want to make your shopping experience as seamless as possible by providing you with the information you need to locate us easily.
Please note that the availability of our local pick-up option is subject to the stock on hand. If the stock is only available with our supplier, we recommend that you contact the store beforehand to obtain an estimated timeframe for its arrival. This will ensure that you have the most up-to-date information and can make an informed decision about whether to proceed with the order.
PROCESSING & DELIVERY PERIOD:
When you place an order with us, we offer a range of delivery options to suit your needs. Below, we have provided an estimated time frame for each delivery option:
Economy Delivery: This option typically takes between 3-5 business days for delivery only, depending on your location. This is subject to an inital consolidation period of 1-2 business days. Times may vary depending on instore availability.
Outlying Areas/Domestic Delivery: The option we are referring to takes approximately 4-5 business days for delivery, although this estimated delivery time may vary based on your location. Please keep in mind that this is an estimate, and unforeseen circumstances, such as severe weather conditions, may impact the delivery time.
Additionally, we do allow for a consolidation period of 1-2 business days before shipping commences. This means that once you place your order, it may take up to 2 business days for us to prepare and ship your order.
If you are unsure about how long your delivery will take or have any questions regarding your order, we encourage you to contact us. Our customer service team will be more than happy to assist you and provide you with the information you need to ensure your order is delivered within your desired timeframe.
We understand that prompt and reliable delivery is essential, and we strive to provide you with the best possible delivery service. Therefore, we always recommend contacting us if you have any concerns or questions about delivery times or any other aspect of your order.
Local Pick-up: This option is specifically for customers who are within the vicinity of our store and prefer to pick up their orders directly from us. This allows for greater flexibility in terms of delivery and can often be a faster option.
However, please note that we may sometimes experience delays in stock availability. In such cases, we ask that you kindly wait for our response after placing your order. We will notify you as soon as your order is ready for pick up.
The consolidation period for this option may take up to 48 hours, which means that it could take up to 2 business days for us to process your order and have it ready for pick up. However, we will make every effort to get your order ready as soon as possible. If your order is not from our store, we will then contact you to notify you of the time frame the supplier has provided to us.
If there are any unforeseen delays in the consolidation period or if there is a delay for any other reason, we will contact you to inform you of the situation. We understand that prompt and reliable service is crucial, and we strive to keep our customers informed every step of the way.
In summary, if you choose to pick up your order directly from our store, please be patient during the consolidation period, which could take up to 48 hours. We will notify you when your order is ready for pick up, and if there are any delays, we will inform you promptly.
DELIVERY COSTS
Economy (Major Centers Only) (3-4 business days for delivery only): R150 (subject to the area chosen, cost may calculate automatically). This is also subject to the purchased item and the weight of the order once consolidated.
Domestic Delivery/ Outlying Areas: (Please call/email us if you are unsure if your area falls into this category before selecting the shipping option) R150+ (subject to the area chosen, cost may calculate automatically). This is also subject to the purchased item and the weight of the order once consolidated.
Free Delivery (Economy): (Orders for min R3000+) to major city centres only: Free
At Geekware, we strive to provide our customers with the best possible service and aim to deliver orders within the estimated timeframe. However, in some cases, there may be delays due to custom builds or requests. These delays occur when a customer requests a unique configuration or modification to a product that requires additional time and resources to complete.
If you have placed a custom build/request order with us, the consolidation and building of your desired order may take longer than usual. Typically, this process can take anywhere between 7-14 business days, depending on your specific requirements and components.
Once we have completed the assembling period and are ready to ship your custom order, the estimated delivery time will depend on the weight of the order and the location it is being shipped to. Generally, delivery can take anywhere between 3-7 business days.
It is important to note that these delivery estimates are just that – estimates. The actual delivery time may vary depending on various factors such as weather conditions, courier delays, and other unforeseen circumstances. However, we will keep you updated with estimations of the time frame it takes to complete your order.
During the consolidation and building period, we will keep in touch with you to provide regular updates on the progress of your order. This way, you will know exactly what is happening with your custom order and when you can expect to receive it.
In such cases, we will inform you of the expected delay and provide you with regular updates on the progress of your order. Our team will work to complete your custom build or request as quickly and efficiently as possible while ensuring that the final product meets your specifications and requirements.
We understand that shipping delays can be frustrating, and we appreciate your patience and understanding as we work to fulfil your unique order. If you have any questions or concerns about a delay in your order, please don't hesitate to contact our customer service team for assistance.
Please note that all images used are for illustration purposes only and this is understood before commencement of any order.
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